Frequently Asked Questions
We’ve collected some of the most popular questions asked by clients as a resource for you. Feel free to contact us directly at contact@mydatalux.com if you have any additional questions that aren’t covered here.
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Who are we?
myDATAlux is an agency that helps C-level managers, Founders and Entrepreneurs with hiring, coaching and onboarding virtual assistants (VA).
Why to outsource?
Outsourcing has been the most sensible solution to numerous business problems, first of all as a time saving tool.
Here are just a few reasons how outsourcing a VA will help increase your productivity, free your time, and thus the ability to apply yourself more effectively.
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Office space and equipment costs eliminated
No employee-related taxes, insurance, holidays pay
Pay only for the work done
Why outsource your VA?
Ability to get the results faster
No need to train, nor onboard him/her by yourself
Why VA?
VA is an independent worker who assists with administrative, business development, social media, marketing or other tasks remotely. VA is not just admin based. Possessing strategic and technical skills, VA becomes at some point a consultant rather than an assistant, who can help you in making money no matter what business you operate in.
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Why do I have to choose myDATAlux?
We are an agency that provides not only the choice of virtual personal assistants to help our clients (mainly CEOs, Founders and Entrepreneurs) to grow their businesses, but we make sure they are proactive and trained to match exclusively our clients’ needs. We propose to our clients a top-notch assistant who is a key element in being productive and whose contribution will remain long-term.
Quality and responsibility are always the important components in the success of our agency.
How to start?
Go to “Get a VA now”/book your call with us here or send us an email at contact@mydatalux.com.
Since we take a very personalized approach to assigning you a VA, the first step is to assess your requirements during our initial call. After our cooperation is confirmed, you’ll receive a contract to sign. Based on it we will propose to you 2-3 of the best assistants to choose.
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How do you ensure quality control?
All our assistants use a special program, which logs their time and takes a snapshot every 10 min. It also records the total number of mouse clicks, scroll actions, and keystrokes per segment. So in case you need, we will provide you with hourly descriptions of all steps of completed tasks.
Nevertheless, we conduct a rigorous interview process and consider only highly qualified and experienced professionals with the required skills sets and background to provide outstanding services.
We never outsource to third-party providers in order to control the quality.
What to do if the assistant doesn’t suit me?
Email us at contact@mydatalux.com, we will discuss the problem and fix it. Therefore we will send you the Deficiency Act to fill in. This document contains an exhaustive list of defects that should be corrected in full compliance with the requirements that apply to this type of work/service. Moreover, if the problem isn’t fixed, we will replace the assistant.
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Could I replace an assistant?
Absolutely.
Just email us at contact@mydatalux.com, we will pair you with a better fit. (for more details see question 8)
Will you support me in my journey?
Certainly yes. Our team members work during business hours, from Monday till Friday. We will be happy to help whenever you need.
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Do my assistant works on weekends and holidays?
No problem, please inform us during the initial call that you need the assistant who works on the weekend and holidays.
How can I protect my personal and company information?
All myDATAlux staff have signed a non-disclosure agreement (NDA) covering the protection of your information and intellectual property. In addition, take advantage of password management to protect your identity while online.